IFS MWO Service 24.11.1373.0

The IFS Cloud Mobile Work Order for Service is an application tailored for field service technicians, offering essential service-related information and enhancing control over work processes. Its intuitive interface streamlines the execution of tasks, guiding technicians through various functions with ease.

A key feature of this application is its embedded remote assistance capabilities, which facilitate visual communication between field technicians and back-office experts. This functionality allows for real-time collaboration, enabling technicians to share live video feeds and add annotations, thereby enhancing problem-solving efforts on-site.

Configurable workflows further elevate operational efficiency, contributing to higher first-time fix rates and improving data accuracy and consistency. The application's capacity to provide comprehensive insights into task-related information is particularly beneficial during emergency calls, allowing technicians to review the status of open work orders, preventive maintenance tasks, and support requests while checking for spare part availability.

Additionally, the application supports the initiation and processing of service quotations, including automated price calculations and the ability to present quotes for customer approval. This level of functionality ensures that technicians can efficiently manage service documentation and customer interactions on-site.

Notably, IFS Cloud Mobile Work Order for Service features robust offline capabilities, making it suitable for use in areas with unreliable network connectivity. The application seamlessly syncs entered data once a connection is restored, ensuring that all information is accurately recorded.

This solution is specifically designed for customers utilizing IFS Cloud. However, it should be noted that continuous GPS usage in the background may significantly impact battery life.